• Stuck on "Compiling Skills Data"

    Symptom MAP Skills is stuck on the "Compiling Skills Data" loading screen. Explanation This issue can happen if you are using an older version of the Firefox browser. Solution This issue can occur with some ver...
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  • MAP Growth reports page redirects to MAP home page

    Symptom When you navigate to View Reports > MAP Growth Reports, the screen reloads or refreshes the MAP home page instead of loading reports as expected. Explanation This error occurs if the date and time are n...
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  • MAP Growth remote testing guidance

    Introduction The following guide offers recommendations to districts and schools for the successful administration of MAP® Growth™ in a remote environment. Information See District and school recommenda...
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  • How to add or modify student classes

    Introduction This article discusses how to add students to a class manually in Manage Students, and how to modify classes. Steps There are two ways to add or remove classes to student profiles: individually or in ...
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  • How to share data with Instructional Connections using Manage Data Partners

    Introduction NWEA partners with many instructional content providers who provide targeted instructional tools based on each student's MAP Growth RIT score. This partnership is called the "Instructional Connections" p...
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  • MAP Growth system requirements

    Introduction Selected system requirements and recommendations, and where to find the complete system requirements for MAP Growth. Information MAP Growth is supported for testing on the following operating systems ...
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  • How to create multiple instructor classes

    Symptom How to create classes with more than one instructor. Explanation You can create multiple instructor (MI) classes in the MAP Administration and Reporting Center (MARC). Solution To add other teachers to ...
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  • How to assign usernames and passwords for MAP Reading Fluency

    Introduction You can randomly generate or customize both student usernames and passwords in MAP Reading Fluency. Steps For information about assigning student usernames and passwords, see Assigning Passwords in th...
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  • MAP Growth Reports page loads to a white screen

    Symptom When you navigate to View Reports > MAP Growth Reports, the page loads to a blank white screen instead of loading reports as expected. Explanation This error occurs when going to the MAP Growth Reports ...
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  • "No Skill Status Data Available" message on the class dashboard

    Symptom When a user with the Instructor or SN Administrator role searches for class data on the Class Dashboard, they receive the error message "No Skill Status Data Available". Explanation This error message will...
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  • About remote testing from NWEA during school closures

    Introduction Statement from NWEA regarding remote testing as an option during school closures. Information As of April 28th 2020, please see remote testing statement on nwea.org. For more information and resources...
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  • Error: Please enter the correct Session Name and Password

    Symptom When a student tries to join a testing session, they get an error: "Please enter the correct Session Name and Password". Explanation The student may be entering the wrong session name or password, or there...
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  • How to subscribe to an incident on the NWEA Status Page

    Introduction You can subscribe to email or text message updates for specific incidents or planned maintenance windows on the NWEA Status Page. Steps These steps allow you to receive email or text message updates f...
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  • Maintenance windows for NWEA products

    Introduction NWEA has regularly scheduled windows for maintenance and software releases, as well as weekly publishing windows, where our services may not be available. Information You can find our maintenance wind...
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  • FAQ: Using the NWEA Mac Secure Testing Browser on Mac OS 10.14 or higher devices

    Introduction Districts that employ secure testing when administering MAP Growth are required to use the NWEA Mac Secure Testing Browser version 4.0.0.3 or higher. When initially launching the Secure Testing Browser o...
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  • Cannot find student using quick search

    Symptom When using Quick Search, you see the error message:" 0 student profiles found for the current term. Please change your search criteria." Explanation   Student Quick Search only searches for stude...
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  • Instructional Connections: Remote learning powered by MAP Growth data

    Introduction NWEA has gathered recommended resources that educators can use to continue remote learning at home during the COVID-19 school closures. Information Are you using Khan Academy, Learning A to Z, or our ...
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  • Proctor cannot access Manage Test Sessions

    Symptom A user who wants to proctor tests does not have access to Manage Test Sessions in the MAP Administration and Reporting Center (MARC). Explanation The user does not have any proctor roles assigned to their ...
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  • Student Data Transfers: District to District FAQ

    Introduction Student Data Transfer is only available to state-contracted partners. Districts who are not a part of a MAP Growth state contract will not be able to transfer a student's data to another district. For st...
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  • Please try again. The data has expired or is no longer available.

    Symptom When opening a test session or taking an action in a test session, you get the error message: "Please try again. The data has expired or is no longer available." Explanation There are several possible root...
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