JAWS does not read any part of the test

Document created by Community User on Jul 29, 2016Last modified by Community User on Jun 6, 2017
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Symptom
JAWS is running but it does not announce any headings or read any text within the test. Pressing a letter key such as B does not navigate to buttons as expected.

Explanation
JAWS may not recognize the web browser, or you have multiple web browsers open.

Solution
To resolve this issue:
  1. If the student's test is active, suspend the test.
  2. Close JAWS and any web browser applications.
  3. Relaunch JAWS.
  4. Relaunch your web browser. NWEA recommends using Mozilla Firefox.
To prevent the issue, always launch JAWS before your web browser, and make sure you do not launch multiple web browsers.

See also:

Article Number
3124

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