Order status "submitted" in reports queue

Document created by Community User on Jul 29, 2016
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Symptom
You have requested a report, and the report's status is "Submitted" in the reports queue.

Explanation
Reports with the status Submitted are currently in queue to be processed. While most reports are available instantly, larger, more complex reports can take longer to generate, and reports may take longer to generate during periods of unusually high report usage.

Solution
Check the reports queue later to download your completed report. In nearly all cases, reports are available in under an hour. In unusual cases, reports may take up to 24 hours to be processed. If a report is in the Submitted status for longer than 24 hours, or if the status is Cancelled, please contact NWEA Partner Support.

Article Number
3185

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