Workstation readiness check error: Requires 1024x768 screen resolution

Document created by Community User on Jul 29, 2016Last modified by Community User on Sep 4, 2020
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A student logs into the lockdown browser or the testing URL and receives a message that the resolution is incorrect and requires a 1024x768 screen resolution.

This error occurs if your screen resolution is smaller than 1024x768.

This error can also occur when the display or font size is scaled larger than normal, if the browser window is not maximized, or if the browser is zoomed in too far.

To resolve this issue, try the following steps. If one step does not resolve the issue, move on to the next:
  1. Verify that your screen resolution is set to 1024x768 or higher. If either dimension is below the minimum, this error will occur.
  2. If the student is not using the NWEA Secure Testing Browser, maximize the browser window, zoom out (Ctrl -), and refresh the page.
  3. Windows: Set the text scaling to 100 percent. See Change the text size or DPI on Windows.
  4. Chromebook: Reset the screen resolution with the keyboard shortcut Ctrl + Shift + 0 (zero), then close and relaunch the testing app. For more information, see Zoom in or magnify your Chromebook screen.
    • Adjust display settings to 100% or less.(i.e. 90%).
  5. iPad (testing app and browser): Disable the Request Desktop Version option in the Safari settings. To do this, go to Settings > Safari > Request Desktop Website and toggle the setting off. See About the NWEA Secure Testing app for iPad.

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