A student logs into the lockdown browser or the testing URL and receives a message that the resolution is incorrect and requires a 1024x768 screen resolution. However, the desktop resolution is already set to 1024x768 or higher.
This error can occur when the display or font size is scaled larger than normal. Scaling can cause the computer to act as though its screen resolution is smaller than 1024x768. If you are not using the Lockdown Browser, this error can also occur if the testing window is not maximized or if the browser is zoomed in (Ctrl +) too far.
To resolve this issue, try the following steps. If one step does not resolve the issue, move on to the next:
- If the student is not using the Lockdown Browser, maximize the browser window, zoom out (Ctrl -), and refresh the page.
- Set the text scaling to 100 percent. See Change the text size or DPI on Windows.