Student cannot find name when joining a test session

Document created by Community User on Jul 29, 2016Last modified by Community User on Jun 16, 2017
Version 13Show Document
  • View in full screen mode
Symptom
When joining a test session, the student cannot find their name.

Explanation
This will happen if you have not added the student to the test session, or if the student's status on the proctor screen is anything other than Awaiting Student.

Solution
Take the following steps to resolve this issue:

 
Check the student's status

If the student's status is anything other than Awaiting Student, their name will not appear when they join the session, because the test session doesn't see that the student is eligible to rejoin.
Screenshot of students in proctor screen. One student's status is Awaiting Student, the other is Suspended.
In the above image, Delilah's status is Awaiting Student, so her name should be available when she joins the test session. However, David's status is not Awaiting Student, so his name won't be displayed. If we need to get David back into the test session, we need to take actions to return his status to Awaiting Student.

Proceed with steps below according to the student's status. If the student is not listed, skip to the Check the student is listed section below. If you get an error when changing the status, skip to the Refresh the proctor console section below.

Suspended, completed or terminated:
  1. Select the student in the test session.
  2. From the Select Action menu, choose Test Again.
  3. The student's status should automatically change to Awaiting Student.
  4. The student should now be able to rejoin the session.
 
Paused or testing:
  1. Select the student in the test session.
  2. From the Select Action menu, choose Suspend.
  3. The student's status should automatically change to Suspended.
  4. From the Select Action menu, choose Test Again.
  5. The student's status should automatically change to Awaiting Student.
  6. The student should now be able to rejoin the session.
 
Confirmed or To Be Confirmed:
  1. Select the student in the test session.
  2. From the Select Action menu, choose Do Not Confirm.
  3. The student's status should automatically change to Awaiting Student.
  4. The student should now be able to rejoin the session.

 
Refresh the proctor console

In some cases, your computer may have lost its connection to our servers, or your browser may have timed out the connection. If the steps above to change the student's status do not work, take the following steps on the proctor computer:
  1. Navigate away from the test session by clicking the Home link at the top of the page. Note that this will not interfere with student testing.
  2. Select Manage Test Sessions.
  3. Click Return to Testing.
    Screenshot of Return to Testing button
  4. Check the student's status and follow the appropriate steps above.

 
Close and reopen the testing browser or app:

If the student still cannot find their name, and you have verified that the student's status is Awaiting Student, have the student close and reopen the testing browser or app and try again.

See Keyboard Commands for Testing if you need to force the testing browser or app to close.

 
Check that the student is listed in the test session

If the student's name is not in the list, add the student to the test session:
  1. Select Add More Students.
    Screenshot of Add More Students button on proctor page.
  2. Use the search filters to find the student and click Search.
  3. In the search results window, select the student and click Add Students.
    Screenshot of Students Found window.
  4. Scroll to the bottom of the page to view the Student List. Verify that the student has been added and click Save and Return to Testing.
    User-added image

Article Number
2249

Attachments

    Outcomes