Unable to join session on iPad - How to turn off private browsing

Document created by Community User on Jul 29, 2016Last modified by Community User on Jun 6, 2017
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Symptom
When testing on iPads, nothing happens after clicking Join Session in MAP Growth or Student Login for MAP Skills.

Explanation
This happens when private browsing is enabled in Safari. Private browsing must be disabled for MAP Growth and MAP Skills.

Additionally, make sure that Safari restrictions are turned off completely.

Solution
See below for instructions to turn off private browsing in iOS 10, 9, 8, 7, and 6, and to disable Safari restrictions.

 
iOS 8, iOS 9, and iOS 10 private browsing:

In iOS 8 and above, you can identify whether private browsing is turned on by the color of the header at the top of the Safari browser. If the header at the top is black or gray, private browsing is enabled. If the header is white, private browsing is disabled.

Private:
User-added image

Not private:
User-added image

To disable private browsing:
  1. Open Safari.
  2. Click Tab Management to access the open tabs. The icon is two overlapping squares as shown below.
  3. The Private option at the upper right should be in black text on a white background.
  4. Click Private to disable private browsing. The Private option should now be in white text on a black background.
  5. Click Done.
  6. Ensure the Safari header and address bar are white.
 
iOS 7 private browsing:
In iOS 7, you can identify whether private browsing is turned on by the color of the header at the top of the Safari browser. If the header at the top is black or gray, private browsing is enabled. If the header is white, private browsing is disabled.
  1. Open Safari.
  2. Click into the address bar to open the keyboard.
  3. Just above the keyboard you should see the word Private. Click this to toggle private browsing.
  4. Ensure the Safari header and address bar are white and Private is blue text and not a blue background.
 
iOS 6 private browsing:
  1. Open the iPad Settings app.
  2. Click on Safari under Settings.
  3. Under Privacy, move the slider for Private Browsing to Off.

Confirm Safari restrictions are turned off:
  1. Open the Settings app.
  2. Select the General > Restrictions.
  3. Make sure that the restrictions for Safari (or in general) are turned Off. Typically if restrictions are enabled, a passcode will be required.

Article Number
2557

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