Client-Server MAP: No Add Files button

Document created by Community User on Oct 27, 2016Last modified by Community User on Jun 6, 2017
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When attempting to upload a file through the reports site in Client-Server MAP, the Add Files button is missing.

This happens when Internet Explorer does not load the ActiveX controls required for secure transfer correctly.

There are many possible root causes of this issue. Follow the troubleshooting steps below, and if one of the steps does not work, continue to the next step.
  1. Check the browser window for a notification message to install ActiveX controls. There may be up to 6 notifications.
  2. Sign into the Windows computer with a local administrator account. Running Internet Explorer as an administrator is not sufficient.
  3. Enable Compatibility View:
    1. Open the Tools menu (Alt-T).
    2. Select Compatibility View Settings.
    3. Enter into the Add this website box.
    4. Click Add.
    5. Close and re-open Internet Explorer.
  4. Use 32 bit Internet Explorer, if you are using a 64 bit computer:
    1. Navigate to C:\Program Files (x86). For Windows 10 see steps below:
      1. Press down the Windows key on the keyboard.
      2. Type the letter R to bring up the Run box.
      3. Type (or copy and paste) the following: C:\Program Files (x86).
      4. Click OK.
    2. Open the Internet Explorer folder.
    3. Launch iexplorer.exe.
    4. If 32 bit Internet Explorer works, you can right-click iexplorer.exe and create a shortcut to find it more easily later.
  5. Ensure ActiveX controls are enabled:
    1. Go to Tools (Alt-T) > Internet Options > Security.
    2. Click Custom Level and set the options to download ActiveX controls to Enable or Prompt.
  6. ActiveX add-on may be disabled:
    1. Open the Tools menu (Alt-T).
    2. Select Manage Add-Ons.
    3. IE 8 and earlier: select Enable or Disable Add-Ons.
    4. IE 9 and later: change the Show menu to All add-ons.
    5. Enable any add-on named SAXFile Upload ActiveX Control, or any add-ons published by SoftArtisans, Inc.
    6. Close and re-open Internet Explorer.
  7. Reset Internet Explorer:
    1. Note: This will change Internet Explorer to its default settings, as when it was first installed.
    2. Open the Tools menu (Alt-T).
    3. Select Internet Options.
    4. Select the Advanced tab.
    5. Click Reset…
    6. Review the warning page. If you want to continue, click Reset.
    7. Restart your computer and re-open Internet Explorer.
  8. ActiveX may be blocked by your firewall. Contact your local IT department, or attempt the upload on a computer that is not on your organization's network.

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