Refreshable braille device not displaying information

Document created by Community User on Feb 1, 2017Last modified by Community User on Jun 6, 2017
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Symptom
The refreshable braille device is not displaying information or only showing parts of the text that appears onscreen.

Explanation
This issue can occur if you did not start JAWS with the braille display connected before opening the Firefox browser.

Note that JAWS will not speak as you navigate with your braille display. If you'd like JAWS to speak, you must navigate with a keyboard.

Solution
To resolve this issue:
  1. Close Firefox completely.
  2. Restart JAWS and relaunch Firefox. See JAWS does not read any part of the test for full instructions.

If this does not resolve the issue, verify the following:
If the issue persists, the JAWS settings may have been changed to display braille differently than expected. To resolve this:
  1. Restore JAWS to default settings.
  2. Adjust JAWS settings to be optimized for testing. See:

If you still experience issues, please contact NWEA Partner Support.

Article Number
3303

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