iPad app stuck on white screen after launch

Document created by Community User on Mar 16, 2017Last modified by Community User on Jun 6, 2017
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Symptom
The iPad app gets stuck on a white screen after launch.

Explanation
This occurs if the iPad does not have internet connectivity when you launch the app.

Solution
Follow these steps to resolve the issue:
  1. Disable Guided Access (if enabled).
  2. Force the app to close. See Force an app to close in iOS.
  3. Connect the iPad to the internet and verify connectivity.
  4. Relaunch the app.

If the issue continues to occur even after verifying network connectivity, please see:

Article Number
3092

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