Cannot confirm student because a test is in progress

Document created by Community User on Apr 10, 2017Last modified by Community User on Jun 6, 2017
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Symptom
When you try to confirm a student's test, you get a message saying the student is "testing in another session". Your only option is "Do Not Confirm".

Explanation
This error indicates that there is an active test open for the student in another test session.

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Solution
Check for active tests in other sessions. If the student has tested in another session today, verify that the test in the previous session is either completed, suspended, or terminated. Note that terminated tests cannot be retrieved under any circumstances.

Article Number
2502

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