Proctor screen unresponsive during testing

Document created by Community User on Apr 12, 2017Last modified by Community User on Jun 6, 2017
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Symptom
When trying to end a test session, suspend a test, or perform other actions in a test session in the MAP Administration and Reporting Center (MARC), the proctor console is unresponsive.

Explanation
This may occur if your computer temporarily loses its Internet connection or if your secure session or login session times out.

Solution
To resolve this issue, try these troubleshooting steps. If the first step does not resolve the issue, continue with the next step.

Note: These steps will not disrupt student testing. The test session will remain active and students can continue to test. If necessary, you can enter proctor commands directly from student computer. See Keyboard Commands for Testing.
  1. Verify that you are selecting the correct action based on the student's status. See Student Testing Status.
  2. Refresh the browser.
    • Windows: F5
    • Mac: Cmd+R
    • Chromebook:
      • Refresh key on the top row of the keyboard. 
        Chromebook refresh
      • F3 if using a Windows keyboard.
  3. Restart the browser and log back into https://teach.mapnwea.org.
  4. Clear your browser cache: How to clear various web browsers' caches.
  5. Restart your computer.
  6. Try another web browser or another computer.
Once connectivity is restored, navigate to Manage Test Sessions and Return To Testing.

See also:

Article Number
3225

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