Unable to reset password because it is asking for my current password

Introduction

When resetting your password, you are prompted to enter your current password after entering the temporary password sent to you in an email.

Steps

Use the temporary password NWEA emailed to you as your current password.

Once you enter your temporary password into this field, you will be able to enter and confirm a new password in the fields below. If you receive a message about the password being invalid, try manually typing the temporary password in instead of copying and pasting.

See also:

• How to reset or retrieve username and password
• Password reset email contains incorrect username

Article Number

3361