Reconciling errors: Instructor errors

Document created by Community User on Oct 30, 2017
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Symptom
Instructor error appears when reconciling errors.

Explanation
Instructor errors occur when there are more than one possible match for the information you are importing, or if the user name is already in use. The instructor errors you might see are:
  1. More than one exact match found for this user profile.
  2. No exact match was found for this user, but one or more candidate matches have been found.
  3. User Name found in system but it does not match the incoming record.
  4. More than one match found for this profile, and user name matches a different user profile. No reconciliation is necessary.

Solution

More than one exact match found for this user profile.

This error indicates that the user exists in the system and is probably duplicated. You can choose which user profile to update with the data in your roster. After you have imported the roster, we'd recommend correcting the duplicate user profile: How to correct duplicate users in MAP.

Reconciliation options:
  • Do not reconcile at this time.
  • Update the following selected user profile with the incoming record.
  • Do not import incoming records that contain this user profile.

 
No exact match was found for this user, but one or more candidate matches have been found.

We found a user profile that might be the same user as the one you are importing. The possible match will be displayed. If the possible match is the same person, then choose Update the following selected user profile with the incoming record. If they are two different users, then choose Create a new user profile for this user.

Reconciliation options:
  • Do not reconcile at this time.
  • Update the following selected user profile with the incoming record.
    • Choose this if one of the possible matches shown is the same person as the user you are importing.
    • You will need to select one of the matches to continue.
  • Create a new user profile for this user.
  • Do not import incoming records that contain this user.

 
User Name found in system but it does not match the incoming record

This error indicates that the user name you selected is already in use. If the user name is in use in your organization, the user account will appear and you will have the option to overwrite that user account with the incoming information. If the user name is in use at a different organization using the MAP Suite, you must select a new user name.

Reconciliation options:
  • Do not reconcile at this time
  • Update the following selected user profile with the incoming record.
    • This option will only be available if the user name is in use within your organization.
    • If this option isn't available, then the user name is in use at another MAP organization and you must select a new user name.
  • Update User Name in the incoming record with the following.
  • Do not import incoming records that contain this user.

 
More than one match found for this profile, and user name matches a different user profile. No reconciliation is necessary.

This error indicates that there are too many possible duplicate accounts for the reconciliation process to resolve the issue. No records containing this user will be imported. If the user is duplicated in the MAP Suite, please follow the steps in How to correct duplicate users in MARC. Update your roster so that the incoming data such as user name and instructor ID matches the user profile and re-import.

Article Number
000002286

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