Reconciling errors: Instructor and student errors

Document created by Community User on Oct 30, 2017Last modified by Community User on Sep 17, 2018
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Symptom
Instructor or student error appears when reconciling errors.

Explanation
Instructor and student errors occur when there are more than one possible match for the information you are importing, or if the user name is already in use. The instructor or student errors you might see are:
  1. More than one exact match found for this user/student profile.
  2. No exact match was found for this user/student, but one or more candidate matches have been found.
  3. User Name found in system but it does not match the incoming record.
  4. More than one match found for this profile, and user name matches a different user/student profile. No reconciliation is necessary.

Solution

More than one exact match found for this user/student profile.

This error indicates that the user or student exists in the system and is probably duplicated. You can choose which profile to update with the data in your roster. After you have imported the roster, we'd recommend correcting the duplicate user profile: How to correct duplicate users in MAP or duplicate student profile: How to merge duplicate students.

Reconciliation options:
  • Do not reconcile at this time.
  • Update the following selected user/student profile with the incoming record.
  • Do not import incoming records that contain this user/student profile.

 
No exact match was found for this user/student but one or more candidate matches have been found.

We found a profile that might be the same user or student as the one you are importing. The possible match will be displayed. If the possible match is the same person, then choose Update the following selected user or student profile with the incoming record. If they are two different users or students then choose Create a new profile for this user/student.

Reconciliation options:
  • Do not reconcile at this time.
  • Update the following selected user/student profile with the incoming record.
    • Choose this if one of the possible matches shown is the same person as the user or student you are importing.
    • You will need to select one of the matches to continue.
  • Create a new profile for this user/student.
  • Do not import incoming records that contain this user/student.

 
User Name found in system but it does not match the incoming record

This error indicates that the user name you selected is already in use. If the user name is in use in your organization, the account will appear and you will have the option to overwrite that user/student account with the incoming information. If the user name is in use at a different organization using the MAP Suite, you must select a new user name.

Reconciliation options:
  • Do not reconcile at this time
  • Update the following selected user/student profile with the incoming record.
    • This option will only be available if the user name is in use within your organization.
    • If this option isn't available, then the user name is in use at another MAP organization and you must select a new user name.
  • Update User Name in the incoming record with the following.
  • Do not import incoming records that contain this user/student.

 
More than one match found for this profile, and user name matches a different user/student profile. No reconciliation is necessary.

This error indicates that there are too many possible matching accounts for the reconciliation process to resolve the issue. No records containing this user or student will be imported.

You must make changes in the MAP system and possibly your roster as well, then re-try the import. To resolve the issue:
  1. Check whether the user or student is duplicated:
    1. Navigate to Manage Users or Manage Students as appropriate.
    2. If searching for users, select the Include Inactive Users box in the upper right.
    3. Search for the user or student.
    4. If the user or student is duplicated, see How to correct duplicate users in MAP or How to merge duplicate students as appropriate.
  2. Check for shared IDs:
    1. Navigate to Manage Users or Manage Students as appropriate.
    2. If searching for users, select the Include Inactive Users box in the upper right.
    3. Search for the instructor or student ID.
    4. If the ID is assigned to multiple users or students, update the profiles so that each user or student has a unique ID. You may also need to update your roster file.
  3. After you have addressed the issue, re-import your roster to try again.

Article Number
2286

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