Term is missing or not listed

Document created by Community User on May 4, 2018
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Symptom
When you try to select a term when importing profiles, modifying users or students, looking for saved testing sessions, or any other term menu aside from generating reports, the term is missing.

Explanation
Your organization has marked the term inactive.

Missing terms in reports: This not apply to term menus in reports. See Missing term when ordering summary reports and Can I order reports for previous terms? if the term you need is missing when ordering reports.

Solution
A user with the System Administrator or Assessment Coordinator role at your organization must re-activate the term. To re-activate the term:
  1. Navigate to Modify Preferences > Manage Terms.
  2. Select the academic year and choose View/Update Terms.
  3. Locate the term and select the Active checkbox.
  4. Click Submit at the bottom.

Changes take effect immediately. 

See also:

Article Number
000002490

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