Transfer error occurred

Document created by Community User on Sep 11, 2018Last modified by Community User on Nov 15, 2018
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Symptom
Just after selecting a roster file to import, you get the error message "Transfer error occurred".

Explanation
This error can occur if there was a browser issue uploading the file. It can also appear if you attempt to import a file exported from FileMaker on a Mac. MAP does not support the use of FileMaker.

Solution
To resolve this issue:
  1. Try the upload in another web browser.
  2. Clear your cache. See How to clear various web browsers' caches.
  3. If you used FileMaker to create your roster:
    1. Re-export the file from FileMaker, selecting XLS (Excel Binary File Format) instead of TXT (tab-delimited).
    2. Open the file in Microsoft Excel.
    3. Re-save the file in CSV (comma separated values) format.
    4. Re-import your file.

See also:

Article Number
2606

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