"Unable to create a session name" or "An unexpected error occurred" when creating or saving a testing session

Document created by Community User on Sep 24, 2018Last modified by Community User on Dec 14, 2018
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Symptom
When you create a new session or save an existing session, you get the error "Unable to create a session name" or "An unexpected error occurred".

Explanation
The browser was unable to communicate with NWEA servers to save the session.

Solution
To resolve this issue, try the following steps. If the first step does not resolve the issue, continue to the next step:
  1. Log out of MAP, then log back in and retry.
  2. Clear your cache. See How to clear various web browsers' caches.
  3. Try another web browser.

See also:

Article Number
3676

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