Error: Please enter the correct Session Name and Password

Document created by Community User on Oct 11, 2018
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Symptom
When a student tries to join a testing session, they get an error: "Please enter the correct Session Name and Password".

Explanation
The student may be entering the wrong session name or password, or there may be a problem with the session.

Solution
To resolve this issue, try the following steps. If one step does not resolve the issue, continue to the next step:
  1. Verify that the student is entering the correct session name.
  2. Verify the session password. Session passwords change every day, and every time you re-open a session.
  3. If the session name and password are correct, and no students can join the session, try renaming the session:
    1. Select End Testing Session.
    2. Enter a new name in the Testing Session Name field.
    3. Select Save and Exit.
    4. Re-open the session and try again. See How to find a saved test session.

Article Number
3684

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