Error: Please enter the correct Session Name and Password

Document created by Community User on Oct 11, 2018Last modified by Community User on May 8, 2020
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Symptom
When a student tries to join a testing session, they get an error: "Please enter the correct Session Name and Password".

Explanation
The student may be entering the wrong session name or password, or there may be a problem with the session.

Solution
To resolve this issue, try the following steps. If one step does not resolve the issue, continue to the next step:
  1. Verify that the student is either launching the testing app for MAP Growth or using the test URL at test.mapnwea.org.
  2. Verify that the student is entering the correct session name.
  3. Verify the session password. Session passwords change every day, and every time you re-open a session.
  4. If the session name and password are correct, and no students can join the session, try renaming the session:
    1. Select End Testing Session.
    2. Enter a new name in the Testing Session Name field.
    3. Select Save and Exit.
    4. Re-open the session and try again. See How to find a saved test session.

Article Number
3684

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