How to use the NWEA Workstation Diagnostic Tool

Document created by Community User on Sep 24, 2019
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Introduction
The NWEA Workstation Diagnostic Tool will check a device and network to identify potential issues you might experience with MAP Growth or summative testing. It confirms whether a workstation meets the minimum system requirements for operating system and browser as well as performs a network scan to ensure adequate capacity and sites necessary for the tests to have access to are whitelisted.

Steps

What is the NWEA Workstation Diagnostic Tool used for?

The NWEA Workstation Diagnostic Tool will check a device and network to identify potential issues you might experience with MAP Growth or Summative testing. It confirms whether a workstation meets the minimum system requirements for operating system and browser as well as performs a network scan to ensure adequate capacity and sites necessary for the tests to have access to are whitelisted.

This is an initial, point-in-time check. Passing the check does not guarantee you will not experience issues with testing, as you may encounter other communication issues within your network or between your devices and NWEA.

 
How to use the NWEA Workstation Diagnostic Tool

  1. When and where to run the tool:
    1. Run this tool after you have finished setting up the lab, or if you are experiencing issues during testing.
    2. Prior to running the tool, check any firewalls, content filters, or proxies to verify that you have whitelisted our recommended URLs. See Firewall Whitelist and Email Configuration in the MAP Help Center.
    3. Time of day: Plan to run the tool during normal or high internet usage times, if possible.
    4. Location: Plan to run the tool in an actual student testing lab. If a specific school or classroom is reporting issues, run the tool on a computer at that school or in that classroom.
  2. Running the tool:
    1. Launch a supported web browser (Chrome, Firefox, or Safari) on a student testing device in the testing lab or classroom you are checking. You only need to run the check on one or two devices.
    2. Navigate to http://check.nwea.org. You do not need to log in.
    3. The test will run automatically. When the test is complete, a colored banner (red for fail, green for pass) will appear towards the top of the page.
  3. Interpreting results:
    • Pass: If the workstation passes the check, you will see a green bar at the top of the screen. Passing the check does not guarantee you will not experience issues with testing, as you may encounter other communication issues within your network or between your devices and NWEA.
    • Fail: If the workstation fails the check, you will see a red bar at the top of the screen. See below for further steps:
      1. Check the 3 boxes below the red bar for a summary of where issues were found (Device, White List, or Network).
      2. Scroll down to the relevant sections to see what issues were found. Each section also contains links to relevant guides to help resolve any issues you've found.
      3. If necessary, copy the contents of the box at the bottom and save it into a document or an email. If you are working with NWEA Partner Support to troubleshoot an issue, they may request that you send your results to them. Otherwise, results are not saved or tracked, and NWEA has no way to see your results.
  4. If you need further assistance, please contact NWEA Partner Support.

Article Number
3815

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