the device check shows passing with green but then immediately changes to red with an error code regarding "end of network" error. What does that mean and how do we fix it remotely?
Hi Tara, this error typically indicates an internet connectivity/bandwidth issue. I would advise the student to reduce other bandwidth-intensive usages in the home, and maybe even consider a hard-wire access point if they are using wi-fi to connect.
That's what it sounded like to me, but I wanted to confirm.
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