the message is regarding minimum screen resolution
Hi Valerie, could you provide me the exact error message, please?
Hi again Valerie! Take a look at this article to fix the screen resolution requirements by device: Workstation readiness check error: Requires 1024x768 screen resolution.
We had the same issue. All of our students are using Chromebooks. Control+Shift+0 (zero) will return the screen to native #resolution on most Chromebooks. That took care of the issue for most students.
We have now started getting screen resolution errors on ipads when using the 3.3 NWEA MAP app. We went to Safari (in settings) and disabled the Request Desktop... However, we still get the resolution error message (right at the time of seeing the first test item) even though we have confirmed that our whitelist is correct, our network is functioning properly, etc. It is an interesting error message because the dimensions (768 and 1024) are transposed between what is required and what we "have" (even though an ipad does not have adjustable resolution). It is almost like the "system" sees the ipad in portrait mode even though the ipad is being held in landscape mode. The resolution error message is also random in that one day EVERY student in a room gets it and the next testing session it is only a handful of kids. It is not just certain ipads that get the error every time. Taking the student out of the test and starting over fixes it, but this is a total waste of time and kids get flustered and it affects their performance.
Hi Barbara, I'd like to see if you would contact Partner Support so that we can do some further troubleshooting with you to get this permanently resolved. I recommend calling in so that you can reach our second level support right away.
We have been experiencing the same issue with the ipads we are using.
I have seen this error for students using ipads everytime they access the test using Safari browser and very infrequently in the NWEA app.
If you are using the NWEA app on iPads, exit the app and swipe it away out of the recent apps list then go back in and it should go away.
If you are testing in a browser with iPads, (with the link test.mapnwea.org) have them use the Chrome browser and they won't get the resolution error.
Also, If you send them a link to test.mapnwea.org and they click it, it may automatically open in Safari, they may have to copy and paste the link into Chrome browser, or go into settings and set Chrome browser as the default browser.
Again, all of this is only relevant to testing on iPads.
Hope that helps!
We are using the NWEA app (3.3), but are getting the error frequently. It
may not seem like a big deal to get out and back in to fix it, but it is
when you have a room full of kindergarten kids who are waiting to get
started on their test. I will try the Chrome-forced web test if we can
avoid this. Thanks.
On Fri, Oct 2, 2020 at 7:36 AM email@example.com <
In Chrome, they will have to press the "ALWAYS SHOW" message when it asks them to allow pop-ups or they will be greeted with the screen that says "Oops, where is my test window". You can also turn off the pop-up blocker in the three dot menu in Chrome, under content settings > content settings > block pop-ups and then switch it to "off".
Very helpful, Beau! Thank you for contributing!
The fix Beau provided to ensure the Request Desktop Apps is set to off (clear) worked in all cases for our iPad testers getting the screen resolution error. Is there any way you can build that error (and solution) into the check.nwea utility for iPads and other devices as a Warning? I thought the utility was handy to have and very well executed by your developers except for this one issue. It was awkward having to explain to parents who successfully ran the checker without error or warning on their student's testing device that they will still get a testing error if the setting wasn't changed.
Hi Bill, our engineers are aware of this issue and are working towards a solution with it. Unfortunately, I do not have an ETA on when it will be resolved.
I was hoping that this was already included in your fixes/enhancements pipeline. I really like the purpose and execution of the checker utility that was created and really hope it’s scope expands to include ALL known settings that can trigger errors. Is there a way that I can subscribe to any news about this enhancement request.
District Assessment Coordinator
Farmington Public Schools
Mobile: (651) 497-4420
Office: (651) 252-2851
Hi Bill, we may post this info in our Product Updates space, but I honestly don't know for certain. You can also contact Partner Support for updates as well.
Retrieving data ...