"We encountered a temporary error..." message while in a test session

Symptom

When using or attempting to perform an action within a test session in the MAP Administration and Reporting Center (MARC), you receive a message that reads "We encountered a temporary error..."

Explanation

This message occurs when your browser cannot access information about your test session. This may occur if your computer temporarily loses its Internet connection, or if your secure session or login session times out.

Solution

To resolve this issue, try these troubleshooting steps. If the first step does not resolve the issue, continue with the next step.

1. Check your Internet connection to make sure you are able to connect to the Internet.
2. Click the Home link at the top of the page, then return to the session by clicking Manage Test Sessions > Return to Testing.
3. Log out and log back in to MARC.
4. If you are using a favorite or bookmark to access the MARC site, try navigating directly to http://teach.mapnwea.org instead. If this works, you should replace your existing bookmark with this direct link.
5. Clear the temporary Internet files in your browser. See How to clear various web browsers' caches.
6. Try another browser or another computer.

If none of these steps solve the problem, please contact Partner Support.

Article Number

2687