Lockdown Browser hangs or is slow to launch

Document created by Community User on Jul 29, 2016Last modified by Community User on Jun 6, 2017
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Symptom
Lockdown Browser hangs or is slow to launch.

Explanation
The Lockdown Browser loads slowly or hangs at a white screen or at the splash screen during launch.

Solution
Check date and time
Check the system clock. If the date is inaccurate, particularly the year, this can cause the Lockdown Browser to hang on the NWEA splash screen or on a blank white screen. An inaccurate date can also cause certificate errors when accessing the testing URL and other secure websites.

Lockdown Browser must be installed locally
Lockdown Browser is designed to be installed locally, on each computer. If the Lockdown Browser is being launched from a network location, this can result in extremely long load times.

Article Number
2506

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