Oops! Where's my test window?

Document created by Community User on Jul 29, 2016Last modified by Community User on Oct 16, 2020
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Symptom
After logging into a test session, the test pop-up window does not open and the following message appears: “Oops! Where's my test window?"

Explanation
This message appears when a pop-up blocker prevented the test window from opening, or the test window opened but was accidentally closed.

Solution

How to enable pop-ups

Skip to: Chrome | Firefox | Safari 12 and up (Mac) | Safari 11 (Mac) | Safari (iPad) | Edge

Chrome (Mac, Windows, or Chromebook):
  1. Click the menu icon (three vertical dots) to the right of the address bar.
    Screenshot of Chrome menu area with menu icon highlighted.
  2. Select Settings.
  3. In the left navigation section, select Privacy and security.
  4. Select Site settings.
  5. Select Pop-ups and redirects.
  6. To allow all pop-ups, toggle the Blocked option.
  7. To allow pop-ups from NWEA only:
    1. Click the Add button next to Allow.
    2. Type [*.]mapnwea.org in the Add a site field.
      Screenshot of the Add a site window. When entering the address, remember to include the characters [*.] at the beginning.
    3. Click Add to save your changes.
 
Firefox (Mac or Windows):
  1. Click the menu icon (three parallel lines) to the right of the address bar and select Options.
    Screenshot of the Firefox menu area with the menu icon highlighted.
  2. In the left navigation section, select Privacy & Security.
  3. Scroll down to the Permissions section.
  4. To allow all pop-ups, de-select the Block pop-up windows checkbox.
  5. To allow pop-ups from NWEA only:
    1. Click the Exceptions button.
    2. Type https://test.mapnwea.org in the Address of website field.
    3. Click Allow, then Save Changes.
 
Safari 12 and up (Mac)
  1. Navigate to https://test.mapnwea.org.
  2. When you see the Oops! Where's my test window? page, open the Safari menu and select Settings for This Website.
  3. Set the Pop-up Windows option to Allow.
    Screenshot of the Settings for This Website window. The Pop-up Windows section is highlighted.
  4. Reload the page. The test session log in screen should appear in a pop-up window.
 
Safari 11 (Mac)
  1. From the Safari menu, click Preferences.
  2. Select the Security tab.
  3. Clear the Block pop-up windows check box.
 
Safari (iPad)
  1. Open the Settings app.
  2. In the left navigation section, select Safari.
  3. Under General, turn off the Block Pop-ups option.
    Screenshot of the Settings app for Safari with the Block Pop-ups option highlighted.
 
Note
: After you disable pop-up blocking, Safari will prompt you to allow or block each pop-up window as they occur.

Edge (Windows)
  1. Open the menu icon (three horizontal dots) to the right of the address bar and select Settings.
    Screenshot of the Edge menu area with the menu button highlighted.
  2. Select Site permissions.
  3. Select Pop-ups and redirects.
  4. Click the Add button to the right of Allow.
  5. Type [*.]mapnwea.org in the Add a site field.
    Screenshot of the Add a site window. When entering the address, remember to include the characters [*.] at the beginning.
  6. Click Add to save your changes.

 
If pop-ups are already enabled

If pop-ups from NWEA are already allowed, but the test session log in window is still missing, check the following:
  1. Check other open tabs or windows The test window typically opens in a pop-up window. Your browser settings may have caused it to open in a background tab or a background window.
  2. Refresh the page. If the student accidentally closed the test window pop-up, refreshing the page should cause the test window to appear.
  3. Chromebooks: Press the keyboard shortcut Ctrl+Shift+0 then refresh the page again.
  4. Try navigating to this URL: https://test.mapnwea.org:443
  5. Make sure you're using a supported web browser. The currently-supported web browsers can be found in the System and Bandwidth Requirements.
  6. Check network connectivity. If you are able to open the test session but the page does not load, make sure that you are connected to the network. Have the proctor use a different web browser and try accessing a web page, such as http://NWEA.org. If you are unable to browse to another website, contact your organization's network administrator for further troubleshooting.

 
See also:


Article Number
2228

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