Refreshable braille: Dots 7 and 8 are raised for the entire test

Document created by Community User on Jul 25, 2017Last modified by Community User on Jul 26, 2017
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Symptom
When using a refreshable braille display with JAWS, dots 7 and 8 are raised throughout the test, creating an underline effect.

Explanation
This behavior is caused by a setting in JAWS that marks text containing attributes. You must disable this setting in JAWS Quick Settings to resolve the issue; just disabling it in the Settings Center is not sufficient.

Solution
To resolve the issue:
  1. Ensure the braille display is on and connected to the computer. You will not see the JAWS braille options if the display is not connected.
  2. Open Firefox.
  3. Press Insert + V on the keyboard to open JAWS Quick Settings.
  4. In the search field, enter the word dots.
  5. Select Marking uses dots 7 and 8 in the left pane under Braille Options.
  6. Set the Marking uses dots 7 and 8 menu to Off.
  7. Select OK to save your changes.
    Screenshot of JAWS Braille Marking settings

Article Number
000003237

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