FAQ - Professional Learning Online

Document created by Community User on Aug 9, 2017Last modified by Community User on Sep 11, 2019
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Frequently asked questions for NWEA Professional Learning Online.

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What is Professional Learning Online?

Professional Learning Online is the NWEA® online learning portal. You'll discover a wealth of on-demand resources to help teachers and leaders use MAP® data to enhance student achievement and growth. With an abundance of free content, plus supplementary material to reinforce your insights before, during, and after onsite workshops, Professional Learning Online is your one-stop shop for online learning.

How do I, or my district or school, get access to Professional Learning Online?

All users in MAP are automatically loaded into Professional Learning Online. Most districts have a Professional Learning Online Administrator assigned to their Professional Learning Online account during their MAP implementation. The Administrator is responsible for notifying teachers and staff to set up their Professional Learning Online account.

To determine whether you have access to Professional Learning online:
  1. Log in to the My NWEA start page at https://prolearningonline.nwea.org. If you have not yet set up your account, see the next question below: How do I create an account for Professional Learning Online?
  2. If you see a message that you are not associated with a district, please contact the MAP Coordinator at your district or school and ask them to add your email to the district account using the Professional Learning Online Administrator Add Users tool. See Admin Guide - Professional Learning Online.
  3. If your email is not found in our system, or you cannot remember your password, see the next question below: How do I create an account for Professional Learning Online?
  4. If you want to be the District Administrator for your Professional Learning Online account so you can invite other users and run reports on your user's course work, you can nominate yourself or someone else here.

How do I create an account for Professional Learning Online?

  1. Check whether you already have an account. Go to https://prolearning.nwea.org.
  2. Select Forgot Password and enter your email address.
  3. If an account is not found, select Back to return to the login screen, then select Register New Account.
  4. Enter your information and submit the form. The system will email you a verification link. You will need to verify your account before continuing to Professional Learning Online.
  5. After verifying your email account, log in to https://prolearning.nwea.org.

If you never received the verification email, or can't find it, please check your spam, junk, clutter, or quarantine folders for the invite. This is where the email typically goes if it does not appear in your inbox. The invitation is sent from the email address noreply+ca@nwea.org.

Who do I contact if my password is locked, I forgot my user name or password, or I can’t log in?

Forgot user name:
Your user name is the email address that was used when you activated your Professional Learning Online account. If your email address is incorrect, please contact NWEA Partner Support.

Forgot password:
If you cannot remember the password you created, please try your most common passwords. Passwords must follow these rules:
  • At least 8 and not more than 20 characters
  • At least one lowercase character
  • At least one uppercase character

If you still cannot remember your password, select Forgot Password? on the log in page. Follow the directions, and a temporary password will be emailed to you at the email address used on the request form. The password email can take up to 5 minutes to arrive. If the password does not arrive, check your spam, junk, or clutter boxes for the reset email. It is sent from a noreply+ca@nwea.org address.

Password locked:
Passwords become locked after 5 failed attempts to log in. Please wait 5 minutes for your password to unlock automatically and try again. Do not attempt to reset your password again without waiting for the first password to arrive or you will likely lock your account. If the reset email does not arrive, please contact Partner Support.

How do I resend an invitation to myself if I have never created an account?

If you have been previously invited to Knowledge Academy or Destination PD, but have never created an account, create an account and verify your email address using the instructions above. You will already be associated to your district and can start using your Professional Learning Online account immediately.

If I have an unused email invitation to create an account in Professional Learning Online, can I still use it?

Yes, you can still select the Create Account link in the old invitation. You will be directed to create an account in the system and you can then continue into Professional Learning Online. Your invitation automatically added you to your district's Professional Learning Online account, so your Professional Learning Online Administrator does not need to add you via the Administrator tools in order for you to view the courses available to your district.

What if I am not sure if I have an account?

Use the new simplified account lookup tool to determine your account status. If you cannot remember your account username or password, Select the Forgot Password link on the login page.

The system will determine whether you have an active account. If your email address is not found, you will need to create an account. If your email address is found, the system will send you an email with directions on how to reset your password. Please wait for at least 5 minutes for the password reset email to arrive. Be sure to check your spam, junk, and clutter folders for the password reset email. It is sent from a noreply+ca@nwea.org email address.

How do I select a role?

Role selection during account creation has been removed from Professional Learning Online. Courses for specific roles can be found in the Course Catalog:
  1. Open the Menu icon in the upper left.
  2. Select the folder icon in the top of the catalog to show the course categories. Roles are subgroups and are listed as learning paths under the the MAP catalog.
  3. Select the expand arrow to display the roles. Choose a learning path role to filter the course list and only show courses relevant to that role in the catalog.

If your district has purchased Online MAP Administration or an onsite MAP Administration workshop, you will see additional role-based Learning Plans in the MAP Administration list.

How do I change or update my role?

Roles are no longer used in Professional Learning Online. This functionality has been removed from Professional Learning Online. Courses for specific roles can be found by browsing the categories in the Courses Catalog.

How do I know what content is relevant to me?

Introductory courses and paid workshop courses you are pre-enrolled in appear under My Courses. You can also view the course catalog via the menu links to display all the courses available for your district.

How do Professional Learning Online Administrators assign courses to a specific user?

Professional Learning Online Administrators cannot assign a specific course to an individual or user. Administrators can only associate users to their Professional Learning Online account by adding user email addresses using the Add Member tool at the My NWEA Administration tools page.

Associated users log to see all the courses available to them in the course catalogs. When Administrators add users to their account, they can also email the users to ask them to create their accounts and direct them to complete courses recommended for their role. Role-based Learning Paths are found in the categories area on the course catalog page.

Why do I need to enroll in some courses? How do I enroll in a course? Why are some courses in the Courses list?

Users are automatically enrolled in an Introduction course and any courses related to workshops your district has purchased. All other courses can be found in the Course Catalog. Select the enroll button in any course found in your catalog to start the course.

My course or video won't play.

There are many possible reasons for this issue. Check the following:
  • Flash must be installed and updated on your computer to view most videos.
  • Flash must be enabled to run in your browser.
  • Video courses must be played in the newest version of your preferred browser.
  • Be sure pop-ups are allowed.
  • Try to refresh your browser, or try a different browser. You should also confirm that you are using a supported web browser.
  • Check with other users at your school. If others can play the course that you are unable to play, then it is most likely a problem specific to your computer that NWEA probably will not be able to solve. Try using a different computer that is known to work.
If you continue to encounter problems, please contact NWEA Partner Support.

The Courses list is empty; where do I find content?

The course lists under My Courses on the home page initially display courses in which you are pre-enrolled. All other courses are found in your Courses Catalog. When you enroll in a course from the catalog, it then also appears on the My Courses list.

The My Courses lists contain courses relevant to you, including courses that become available based on workshops your district has purchased. If your My Courses list is empty, or no lists are displayed, it usually means something went wrong with your enrollment or district assignment. Please contact NWEA Partner Support.

The Course Catalog or Course list is empty after starting courses.

Something went wrong. Please contact NWEA Partner Support. Please include the exact wording of any errors you receive in the support request.

Why won't my course complete? How do I retake a course?

You must view each required activity in a course to complete it. Sometimes you must read the information or download a file in the activity. Many courses are interactive video courses that track your progress by how long you view the video, your quiz results during the video, and your response to video completion acknowledgments near the end of videos.

Many video courses have an acknowledgment button you must select in the last few slides. Find the acknowledgment button, and then follow the prompts to get 100% completion for a video course. If your video course had other dynamic content such as quizzes or links to click, make sure you did not skip them.

To retake a course, use the course table of contents in the left side of the screen navigation to jump back to a previous activity. See the User Guide for more information.

My course won't show as completed.

First make sure you have completed all the steps:
  1. Open a course.
  2. Check which activities you have already completed. Completed activities have a green check mark next to both the navigation bar at the bottom of the course window and the navigation menu in the side screen.
  3. If there are interactive videos, resume the video to complete the activity. Some courses have only one activity.
  4. Select each link in the course, and complete any quizzes or interactive activities. 

If you have verified that you completed all of the steps for each activity in the course, and it still will not complete, you can also consult a colleague. Many users at your school may have already completed the same course. You can often resolve the issue by having a fellow teacher look at your course work and help you determine which step you missed. If you still need assistance, please contact NWEA Partner Support

Is my progress being tracked and reported?

Yes, you may access a transcript that shows your progress in all learning activities. Please select the navigation menu (the 3 horizontal lines in the upper left) and choose the Transcript item in the action menu. Your District Administrator in Professional Learning Online (the person who notified you or gave you access) can also access usage reports at an individual, school, or district level.

How do I receive a certificate of completion?

To view your course completion history:
  1. Select Transcript, located both in the site navigation and on the My Courses page in the My NWEA portal.
  2. Download or print your course completion history. Courses completed in the previous versions of Professional Learning Online will be included.

I have questions about an NWEA product or professional development; whom do I contact?

Information about NWEA products and professional development can be found here: Professional Learning Online.

When is Professional Learning Online offline for system maintenance?

Every Thursday from 7 p.m. to 9 p.m. Pacific time, Professional Learning Online may be inaccessible for routine system maintenance. If you receive an error message during this time, please try accessing Professional Learning Online again after 9 p.m. Pacific time.

What are the system requirements for Professional Learning Online?

Please see the System Requirements page for the Professional Learning Online. The system requirements are linked from the Help page in Professional Learning Online. You can check your computer for compatibility using the system checker, linked from the login page.

I have a bug to report; how should I submit it?

Report bugs and issues to NWEA Partner Support.

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